If Customer orders products in error and notifies Performance Business Consultants, LLC of the error within ten (10) days of receipt, Customer may request to return products in as-shipped condition at Customer’s cost and expense. Return approval is provided on a case-by-case basis and is subject to a restocking fee of 20% of net price of product(s) as well as payment of all freight charges. If customer is dissatisfied with the quality of the refurbishing of Performance Business Consultants, LLC products, customer may work with their Performance Business Consultants, LLC representative to return, replace, or otherwise remedy the situation to the Customer’s satisfaction.