Warranty:
Please see warranty information specific to the product you are purchasing.
Shipping:
Performance Business Consultants, LLC will ship product through one of its preferred shipping vendors. If Customer requires shipment be made through a particular vanline, Performance Business Consultants, LLC requires adequate insurance to cover the value of product. In the case of damage incurred during shipping, Performance Business Consultants, LLC will make every effort to assist in remedying the situation to the customer’s satisfaction. Performance Business Consultants, LLC will in no way be held liable for any product damage incurred during shipment or any delays resulting there from.
Delivery:
Date of delivery shall be determined by mutual agreement between Customer and Performance Business Consultants, LLC and Performance Business Consultants, LLC shall make every effort to achieve said delivery date, but said delivery date will not be binding upon Performance Business Consultants, LLC. Performance Business Consultants, LLC shall not be liable for loss or damages due to delay in manufacture or shipment resulting from any cause beyond Performance Business Consultants, LLC’s control. Customer must make claims for shortages or errors within a reasonable time after receipt of the products.
Order Cancellation Policy:
Cancellations are only allowed if Customer provides written notice to Performance Business Consultants, LLC at least fourteen (14) days prior to the scheduled shipment date and Customer agrees to pay Performance Business Consultants, LLC a cancellation fee of 20% of the net price for the cancelled products. Notwithstanding the above, cancellations will not be accepted on customized products or special orders, except if mutually agreed by both parties on a case-by-case basis.
Installation:
Unless otherwise agreed in writing, Customer shall perform any installation of products sold hereunder at Customer’s expense. Performance Business Consultants, LLC agrees to provide appropriate instructions and information to assist with the installation and/or first operation of the products. If product is damaged during installation by Customer or a third party, Performance Business Consultants, LLC shall not be held liable for such damage and Performance Business Consultants, LLC warranties may be voided by said damage.
Product Interface:
Customer shall be responsible for ensuring that any third-party equipment and accessories used with Performance Business Consultants, LLC products properly interface or operate with said products. Performance Business Consultants, LLC shall not be liable for personal injury or property damage arising from the use of third-party equipment and accessories with Performance Business Consultants, LLC products.
Return Goods Policy:
If Customer orders products in error and notifies Performance Business Consultants, LLC of the error within ten (10) days of receipt, Customer may request to return products in as-shipped condition at Customer’s cost and expense. Return approval is provided on a case-by-case basis and is subject to a restocking fee of 20% of net price of product(s) as well as payment of all freight charges. If customer is dissatisfied with the quality of the refurbishing of Performance Business Consultants, LLC products, customer may work with their Performance Business Consultants, LLC representative to return, replace, or otherwise remedy the situation to the Customer’s satisfaction.
Delivery Change/Refusal Policy:
If Customer changes delivery date or refuses shipment of product, Performance Business Consultants, LLC reserves the right to bill Customer for freight charges incurred on Customer’s behalf and a 20% restocking fee applies.
Payment:
Payment terms are specified on the Proposal/Purchase Order/Invoice. Customer is responsible for any expenses, including, but not limited to, collection costs and attorney fees incurred by Performance Business Consultants, LLC to collect any overdue or unpaid invoices. If Customer requests charges to be billed to another entity, Customer remains liable for payment of said charges and fees.
Product Subject to Regulation
The sale of some items may be subject to regulation by the U.S. Food and Drug Administration and state and local regulatory agencies. If so, do not attempt to purchase this item unless you are an authorized purchaser. If the item is subject to FDA regulation, we will verify your status as an authorized purchaser of this item before shipping of the item.
